Cancellation Policy

At Kunafa Kingdom, each order is freshly prepared just for you. Because our desserts are made-to-order and perishable, we do not allow cancellations, or any changes once the order is confirmed.

Please double-check your order details before completing your purchase.

Refunds for Failed Transactions

If your payment was deducted but the order wasn’t successfully placed, don’t worry—the amount is automatically refunded by your bank or payment provider. In most cases, the refund reflects instantly or within a couple business days, depending on your bank’s policies.

As this process is handled directly by the bank, we are unable to intervene or expedite the refund. However, you're welcome to reach out to your bank with the transaction reference for further assistance.

Returns & Quality Concerns

We strive to ensure every dessert meets our high standards. If something doesn’t match your expectations, please get in touch with your feedback—we take it seriously and will do our best to make it right.

Due to the perishable nature of our products, we do not accept returns or exchanges. However, your input helps us improve, so don’t hesitate to share your experience.